Privacy Policy
Market Mix Digital (Pty) Ltd. · Effective Date: 17 April 2026
1. Introduction
Market Mix Digital ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
2.1 Personal Information You Provide
When you place an order or create an account, we may collect: full name, email address, phone number, delivery address, and billing information (processed securely through our payment gateway).
2.2 Automatically Collected Information
When you visit our website, we may automatically collect: IP address, browser type and version, pages visited and time spent on our website, and referring website or search terms.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate order confirmations, shipping updates, and delivery notifications
- Respond to your enquiries and customer service requests
- Send promotional emails and marketing communications (only with your consent)
- Improve our website and customer experience
- Comply with legal and regulatory obligations
4. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with courier and logistics partners, payment gateway providers, IT and platform service providers, and regulatory or law enforcement authorities where required by law.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All payment transactions are encrypted using SSL technology.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Once no longer needed, your information is securely deleted or anonymised.
7. Your Rights Under POPIA
You have the right to: access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, object to processing for marketing purposes, and lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, please contact us at info@market-mix.co.za.
8. Cookies
Our website may use cookies to enhance your browsing experience. You may disable cookies through your browser settings, however this may affect the functionality of our website.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.